1. Introduction
Welcome to umrahsims ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services and mobile application.
2. Information We Collect
2.1 Information You Provide
- Email address for account creation and support
- Payment information (processed securely by third-party providers)
- Device information for eSIM compatibility
- Communication preferences
2.2 Information We Collect Automatically
- Device type and operating system
- App usage statistics
- Network connection information
- Location data (limited to country/region for service delivery)
2.3 Information from Third Parties
- Payment processing data from ESIMAccess
- Network operator data for service activation
3. How We Use Your Information
3.1 Service Delivery
- Process eSIM purchases and activations
- Provide customer support
- Send service-related notifications
- Ensure device compatibility
3.2 Communication
- Respond to your inquiries
- Send important service updates
- Provide technical support
3.3 Improvement
- Analyze app performance and user experience
- Improve our services
- Develop new features
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We share information with:
- ESIMAccess: For payment processing and eSIM delivery
- Network Operators: For eSIM activation and service provision
- Analytics Providers: For app performance monitoring
4.2 Legal Requirements
We may disclose information when required by law or to protect our rights.
4.3 Business Transfers
In the event of a merger or acquisition, your information may be transferred.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Data portability
- Opt-out of marketing communications
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@umrahsims.com
- Support Hours: 24/7
12. Governing Law
This Privacy Policy is governed by the laws of the jurisdiction where umrahsims is registered.